Dick Ray Master Plumber Heating and Cooling
Review Summary
- Positive: Customers consistently praise the company's professionalism, knowledge, efficiency, and courteousness. Specific technicians like Jesse & Matthew, Jeffory, Kirk, Jon, Dornell, and Kyle are frequently mentioned positively. The company is seen as providing thorough service and clear explanations.
- Areas of Excellence: HVAC installation and service, plumbing work, and customer service (especially Sarah in the office) are highlighted. Customers appreciate the locally-owned aspect.
- Areas for Improvement: One customer felt overcharged for a simple repair. Another mentioned a technician not using shoe covers.
- Overall: Dick Ray Plumbing Heating and Cooling receives overwhelmingly positive feedback, with customers expressing satisfaction with the quality of work and the overall experience.
Reviews
View All on Google4.7
(1098 reviews)
Jonathan Weekes
December 1, 2024
Plumbing this time...Jesse & Matthew installed a regulator valve, main water shut off and two sets of under-sink shut offs. They were courteous, efficient, quiet and clean...and cussed a whole lot less (like not at all) than I would have had I tried any of this on my own. Thanks! P.S. Still happy with the HVAC from a couple weeks ago. (Previous) Day 1 and I am very pleased--replaced 24 year-old, still-kicking York 1-stage furnace/AC with York 2-stage furnace and heat pump. Dick Ray (locally owned!) undercut an estimate from another contractor, for similar equipment, by $5000, without knowing the amount of the previous estimate. "Comfort advisor" Kirk was very technically knowledgeable, generous with information, quick to answer my many questions and pragmatic. Installer, Jeffory, and his partner were very professional, focused and efficient--had the job complete and cleaned up in about 5 hours. I feel very confident in my purchase and thankful that I chose Dick Ray.